Facebook fails consumer reports

Facebook gets one big “Dislike” from users, but it is doubtful that usage will suffer. According to Fast Company and the American Consumer Satisfaction Index, Facebook ranked near the bottom of social platforms. Described as an “abysmally low customer satisfaction” Facebook only outranks MySpace. Ouch.

So why all the guff? Are users finally telling Facebook that they are tired of their opt-out policies? Could it be that social media is passe?

As Facebook’s numbers continue to grow, it is clear that social media is not on the way out. But Facebook might want to sit up and listen to the general disappointment in the platform. It would be a shame for Facebook to go the way of MySpace.